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Remote Diagnostic Support

What is the Snap-on® 

Remote Diagnostic Support Programme?

 

Remote Diagnostic Support provides access to over 40 OEM-trained Master Diagnostic Technicians at the touch of a button, helping garages keep work in-house, avoid dealerships, and deliver fast, accurate service. With Snap-on® OEM experts, you get quick, precise fixes and manufacturer-specific guidance. A simple monthly subscription gives you the confidence to handle complex issues

 

How Does It Work?

1. Run a Pre-Scan on your Snap-on Diagnostic Tool

2. Plug in the Remote Diagnostic Support device into the vehicle

3. Press 'Request help' button

4. Fill in the form on the interface box

5. Press Submit

 

Benefits of Remote Diagnostic Support

 

  • Maximise profits whilst minimising expenses

 

  • Expand your skills with OEM trained expertise

 

  • Cut costs and not the quality of your work

 

  • Take on any job that comes your way and never turn away vehicles from your garage

What Does RDS Include?

Monthly Subscription Includes:

  • Remote Diagnostic Support Interface
  • Three Remote Fixes per month
  • Access to over 40+ OEM Master Technicians
  • Guidance and support to diagnose and repair the vehicle 

 

Additional Services Include:

  • J2534 Pass-Thru
  • Coding
  • Flashing
  • Additional remote fixes (*after quote has been used)
  • OE Scan
  • Calibrations
  • Service Functions
  • Key Programming

 

What Do Our Customers Say?

 

 

 

Where is it Available?

 

Remote Diagnostic support is available to anyone in the East of England (shown on map). This programme will soon roll out to the rest of the country. To be notified when RDS is avaiable in your area, pease fill in our enquiry form.

 

Register Your Interest

FAQs

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  What is classed as a fix?

A fix is considered a completed case. A case involves assistance by the support team, which can include advice, wiring diagrams, or remote services for the same VIN. 

A fix is only counted when the case is completed

  What happens to unused fixes at the end of the month?

Unused fixes will roll over to the next month.
 

  What happens if I need more than three fixes in a month?

Any additional fixes beyond the included three fixes will be charged separately. This will be requested when you receive 
the callback after pressing the Request Help button

  When using remote services, who’s insurance is used?

When using remote services the responsibility and insurance is covered by us.

  Are ADAS Calibrations included in the Remote Services?

Yes, we also offer competitively priced, industry leading ADAS equipment and the option to rent targets. 
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