Remote Diagnostic Support
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Game-Changing Solution From Snap-on®

 

Snap-on® Remote Diagnostics Support provides you access to 40+ OEM-trained Master Diagnostic Technicians at the touch of a button. This service enables garages to keep work in-house, avoiding costly visits to the dealership, whilst delivering a service to your customers swiftly and accurately.  

Every OEM’s vehicle system is different and can sometimes be complex and time-consuming. Snap-on, OEM-trained technicians get you to the right fix fast, and with their expert knowledge of the manufacturer, they can provide guidance on fixes that only OEM-trained experts with years of experience would know.

 

Requesting Help is Easy!

1. Run a Pre-Scan on your Snap-on Diagnostic Tool

2. Plug in the Remote Diagnostic Support device into the vehicle

3. Press 'Request help' button

4. Fill in the form on the interface box

5. Press Submit

 

Benefits of Remote Diagnostic Support

 

Maximise Profits, Minimise Expense

Keeping work in-house will directly increase potential profit by reducing dealership services, outsourcing or purchasing OE tools.

Cut Costs, Not Quality

Remote Diagnostic Support gives you the ability to access highly trained OEM Master Technicians without the associated hiring costs. This service gives you access to 40+ OEM Master Technicians and OE tools at a fraction of the cost.

Expand Your Skills with OEM Trained Experts

Remote Diagnostic Support is not just about solving immediate problems; It’s also a valuable learning tool to gain insights and knowledge from OEM-trained master technicians you can use on jobs in the future.

Be Confident You’ll Fix Any Job

With support for 30+ Manufacturers, you’ll never have to turn work away due to a lack of knowledge or tools. Whether it’s a complex diagnostic issue or routine repair, you can confidently take every job that comes into your garage.

What's Included?

Hardware:

  • Remote Diagnostics Support Interface
  • Mains Power Adaptor
  • OBD diagnostic cable
  • 30m Ethernet Cable
  • Stylus Pen

Services

  • Access to over 40+ OEM Master Technicians
  • Support for 30+ Manufacturers
  • **Callback within 1 hour
  • Remote Diagnostic Guidance, Support & Fix
  • J2534 Pass-Thru
  • OE Scans
  • Flashing
  • Coding
  • Service Functions

**Service times: Monday to Friday 8-5.30 PM. Requests received within the last hour of the day – we will strive to action before 5.30 PM. If this is not achievable, it will be the start of the next working day.

*OE Licence costs are charged separately where applicable

Payment will be taken before the service; additional services will be quoted, and payment will be taken before additional services commence.  

 

What Do Our Customers Say?

 

 

 

Register Your Interest

Remote Diagnostic Support is currently available via selected Snap-on Franchise areas, but will soon be rolled out nationwide.

Please fill in our enquiry form to register your interest or be notified when Remote Diagnostic Support is available in your area.

Register Your Interest

FAQs

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  What is classed as a case?

A case involves assistance by the support team, which can include advice, wiring diagrams, or remote services for the same VIN. 

A case is only counted when the case is completed

  When is my case completed/closed

The case is closed or complete when the support team has given you the information to repair the vehicle. Or you have not contacted the support team within 3 months from your last communication relating to the vehicle/VIN and reported problem

  What happens if I need more than three fixes in a month?

Any additional fixes beyond the included three fixes will be charged separately. This will be requested when you receive 
the callback after pressing the Request Help button

  When using Remote Diagnostic Support services, who’s insurance is used?

When using remote services the responsibility and insurance is covered by us.

  Are ADAS Calibrations included in the Remote Services?

Yes, we also offer competitively priced, industry leading ADAS equipment and the option to rent targets. 
Ask your Franchisee.

  Support Contact

To gain assistance from our Remote Diagnostic Support agents, you will need to Request Help on the interface box and follow the instructions to submit.

If you require help with the product itself, a Snap-on diagnostic tool, or Snap-on software, please call 01553 692422 or email diagukps@snapon.com

  Resource Centre

Your Remote Diagnostic Support interface can function as a Pass-thru device when used with your PC and OEM subscription. Use the USB cable to connect your Remote Diagnostic Support Interface to your PC.

You do not need to power the device up.

Connect a windows PC to the internet and run the application setup found at: