A case involves assistance by the support team, which can include advice, wiring diagrams, or remote services for the same VIN.
A case is only counted when the case is completed
The case is closed or complete when the support team has given you the information to repair the vehicle. Or you have not contacted the support team within 3 months from your last communication relating to the vehicle/VIN and reported problem
Any additional fixes beyond the included three fixes will be charged separately. This will be requested when you receive
the callback after pressing the Request Help button
When using remote services the responsibility and insurance is covered by us.
Yes, we also offer competitively priced, industry leading ADAS equipment and the option to rent targets.
Ask your Franchisee.
To gain assistance from our Remote Diagnostic Support agents, you will need to Request Help on the interface box and follow the instructions to submit.
If you require help with the product itself, a Snap-on diagnostic tool, or Snap-on software, please call 01553 692422 or email diagukps@snapon.com
Your Remote Diagnostic Support interface can function as a Pass-thru device when used with your PC and OEM subscription. Use the USB cable to connect your Remote Diagnostic Support Interface to your PC.
You do not need to power the device up.
Connect a windows PC to the internet and run the application setup found at: