Privacy Policy

Subject to applicable local laws, we may collect and process a range of personal information including the following:

• Identifiers: Such as a real name, alias, postal address, telephone number, online identifier, internet protocol address that identifies you as an individual or relates to an identifiable individual, email address, account name, social security number, national insurance number, driver’s license number, passport number, other state or national identification number(s), your signature, physical characteristics or description, insurance policy number or other similar unique personal identifiers.  In certain circumstances, we also collect vehicle details like VIN-number.
• Commercial Information: Such as transaction and purchase information and history.
• Financial Information: Such as your bank account number, credit card number, debit card number or any other financial information. 
• Technical and Usage Information: Such as login data, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform, and information on other technology on the devices using our websites or products; information about how you use our website, products and services, such as browsing history, search history, or other information on interactions with our websites, applications, products and services. For detailed information on the tracking technologies we use on this website, see the Cookie Settings and Cookie Policy posted on the website.
• Educational or Professional/Employment-Related Information: Such as education or training history, work history and current and prior employers.
• Sensory Information: Such as audio, electronic, visual and similar information, such as call and video recordings.
• Photos and Videos: Such as images, photos, and videos that you share with us or load to our website or our mobile applications.
• Geolocation Information: Such as device and internet protocol address location.
• Inference Information: For example, preference profiles drawn from any of the personal information listed above.
• European Union or European Economic Area Residents:
  • Special categories of personal data: as defined under Article 9.1 of the General Data Protection Regulation (GDPR), personal data revealing racial or ethnic origin, political opinions, religious or philosophical beliefs, or trade union membership, and the processing of genetic data, biometric data for the purpose of uniquely identifying a natural person, data concerning health or data concerning a natural person’s sex life or sexual orientation.
• California, Virginia, Colorado, Utah and Connecticut Residents:
  • Protected Class Information: including classifications protected by law such as: sex, age, race, disability, medical conditions, marital status, military/veteran status, criminal offence data, and biometric information, such as voiceprints.
  • Sensitive Personal Information:
    • Government issued identification numbers: Personal Information that reveals an individual’s social security, national insurance number, driver’s license, state identification card, or passport number
    • Payment information: Account log-in, financial account, debit card, or credit card number in combination with any required security or access code, password, or credentials allowing access to an account
    • Precise/specific geolocation information
    • Racial or ethnic origin, data revealing religious affiliation, philosophical beliefs, citizenship, immigration status, or union membership
    • The contents of mail, email, and text messages unless we are the intended recipient of the communication
    • Medical data: Personal Information collected and analyzed concerning an individual’s health; Information on medical history, mental or physical health conditions, or medical treatment or diagnosis by a health care professional
    • Biometric information used for the purpose of uniquely identifying an individual

We do not intend to collect personal information of Children: We do not knowingly collect personal information from children under 16.  Our website is not intended for children under 16 years of age. If you are under 16, do not use or provide any information on this website or through any of its features. If you believe we might have any information from or about a child under 16, please contact us at DataProtectionManager@snapon.com.

We may use and disclose your personal information for the following purposes to the extent the use of your personal information is reasonably necessary and proportionate for these purposes:

• Business Uses, such as: 
  • Register you as a new customer;
  • Register you as a user of our products or services, and provide those services;
  • Personalization of your account; 
  • Enable us, dealerships, and franchisees to provide you services using our products;
  • Arrange and deliver events, travel and accommodation;
  • Process and deliver your order, manage your subscriptions, or carry out our obligations arising from any other contracts you enter into with us;
  • Manage payments, fees and charges and collect and recover money owed to us;
  • Managing our relationship with you by sending you notices, statements, notifying you of product or service information, asking you to leave a review or take a survey, or enabling you to partake in a prize draw or competition;
  • Mobile application functionality;
  • Personalization of messages and posts by sharing images, photos, and videos that you load to our website or mobile applications;
  • Service and/or enforce contracts or other agreements you may have with us;
  • Fulfil your requests, answer your questions, respond to your comments, and measure how effectively we address your concerns;
  • Analyze and develop new products and services;
  • Create aggregated and/or anonymized non-personal information;
  • Make suggestions and recommendations to you about goods and services that may be of interest to you;
  • Provide customer support; 
  • Detect and prevent fraud; or 
  • Fulfil any legal obligations we may have.
  • Additional uses relating to franchisees and franchise applicants:
    • Register you as a prospective franchisee;
    • Process your application;
    • Perform background checks;
    • Perform sales assessment tests;
    • Record you as a franchisee;
    • Support corporate ownership and confirmation;
    • Process and deliver insurance policies as requested;
    • Provide you with various assistance programs, support and services;
    • Manage warranty and tool returns;
    • Provide bookkeeping and tax services;
    • Support financing and lender enquiries;
    • Franchise performance reporting;
    • Process franchisee exit from the franchise system;

We engage in these activities to manage our contractual relationship with you, based on our legitimate interest, with your consent and/or to comply with a legal obligation.

• Monitoring & Recording: to handle any calls, chats or other interactions with us, including by the customer services team. Please be aware that it is our general practice to monitor and, in some cases, record such interactions for staff training or quality assurance purposes or to retain evidence of a particular transaction or interaction.

We engage in these activities based on our legitimate interest or with your consent.

• Mobile Applications: to make available mobile applications and to enable registration on our mobile applications; for the technical administration of the website; for internal operations; for customer administration; for product and informational surveys; for troubleshooting; for information analysis, information analytics, testing, and research and development purposes; to ensure that content from our application is presented in the most effective manner for you and for your device; for sharing of images and videos with us and other users; and as part of our efforts to keep our application safe and secure.

We engage in these activities based on our legitimate interest, to manage our contractual relationship with you or with your consent.

• Website Experience: for the technical administration of the website; for internal operations; for customer administration; for product surveys; for troubleshooting; for information analysis, information analytics, testing, and research and development purposes; to ensure that content from our site is presented in the most effective manner for you and for your computer; and as part of our efforts to keep our site safe and secure.

We engage in these activities based on our legitimate interest or your consent, where required by applicable law.

• Protecting our Rights and Property: to protect our rights or property or that of our business partners, franchisees, distributors, suppliers, customers or others when we have reasonable grounds to believe that such rights or property have been or could be affected; to recover debts; to prevent, detect, identify, investigate, respond, and protect against potential or actual claims, liabilities and prohibited behavior or activities. 

We engage in these activities based on our legitimate interest.

• Information for our Business Partners, Distributors and Franchisees: to administer and develop our business relationship with you, the business partner, distributor or franchisee you represent, including sharing information with our group, to enter into or perform a transaction with you, to contact you as part of satisfaction surveys or for market research purposes.

We engage in these activities to manage our contractual relationship with you, based on our legitimate interest or with your consent.

• Marketing: to communicate about, and administer participation in, special events, programs, surveys, contests, sweepstakes, and other offers and promotions; to provide you with information about other goods and services we offer, or offered by others, that are similar to those that you have already purchased or enquired about and to send informational or promotional email messages to you, which you may opt out of receiving as described below.

We engage in these activities based on our legitimate interest or your consent, as required by applicable law.

• Sensitive personal information: Subject to your consent where required by applicable law, we collect, process, and disclose Sensitive Personal Information for purposes of: providing goods or services as requested; ensuring safety, security, and integrity; countering wrongful or unlawful actions; short term transient use such as displaying first party, non-personalized advertising; performing services for our business, including maintaining and servicing accounts, providing customer service, processing or fulfilling orders and transactions, verifying customer information, processing payments, providing financing, providing analytic services, providing storage, or providing similar services on behalf of our business; activities relating to quality and safety control or product improvement; and other collection and processing that is not for the purpose of inferring characteristics about an individual.

We do not use Sensitive personal information beyond these purposes.

You can opt-out of our processing your Sensitive personal information by electing not to provide it to us.

We disclose your personal information in the following situations:

• Other companies within the Snap-on Incorporated group (“Snap-on Group”): We are a global organization with affiliates, subsidiaries, business processes, management structures and technical systems that cross borders. As such, we will share the personal information we collect with companies within the Snap-on Group and transfer it to countries in the world where we do business in connection with the uses identified above and in accordance with this privacy policy.
• Service Providers: We need to disclose your personal information to third parties who need this information to provide services to us and to better your experience while using our website and mobile applications. These can include providers of services such as website and mobile application hosting, data analysis, payment processing, order fulfillment, return authorization, fraud prevention, translators, information technology and related infrastructure provision, customer service or related benefits (including special promotions), email delivery, auditing, and other services. Some of our service providers that we may disclosure your personal information to, to better your experience while using our website or mobile applications, include Twilio, Firebase, Contentful, and Google Analytics. You may link to these service providers’ privacy policies below.
  • Twilio: https://www.twilio.com/en-us/legal/privacy
  • Firebase: https://firebase.google.com/support/privacy
  • Contentful: https://www.contentful.com/legal/privacy-at-contentful/privacy-notice/
  • Google Analytics https://policies.google.com/technologies/partner-sites and https://policies.google.com/privacy?hl=en
• Our Franchisees:  We disclose your personal information to our franchisees so they can know their customers and potential customers’ needs and preferences and serve them better.
• Our Distributors: We may disclose your personal information to distributors so they can know their customers and potential customers’ needs and preferences and serve them better.
• Other Third Parties: We will also disclose your personal information to selected non-affiliated third parties, such as social media, credit reference agencies, debt collection agencies, professional service providers (including legal advisers and accountants), and other third parties in response to a legal obligation.

We also use and disclose your personal information as necessary or appropriate, in particular when we have a legal obligation or legitimate interest to do so:

• To comply with applicable law and regulations.
  • This may include laws outside your country of residence.
• To cooperate with public and government authorities.
  • To respond to a request or to provide information we believe is necessary or appropriate.
  • These can include authorities outside your country of residence.
• To cooperate with law enforcement.
  • For example, when we respond to law enforcement requests and orders or provide information we believe is important.
• For other legal reasons.
  • To enforce our terms and conditions; and
  • To protect our rights, privacy, safety or property, and/or that of our affiliates, you or others.
• In connection with the establishment, exercise or defense of a legal claim.
  • In such cases we may have to provide personal information to adverse parties who have a legal right to receive such information and their counsel and experts.
• In connection with a sale or business transaction.
  • Circumstances may arise where, whether for strategic or other business reasons, we decide to sell, buy, merge or otherwise reorganize our business. Such a transaction may involve the disclosure of personal information to prospective or actual purchasers, or the receipt of such information from sellers. It is our practice to seek appropriate protection for information in these types of transactions.

The following chart details which categories of personal information we collect and process, what we use them for, as well as which categories of personal information we disclose to third parties for our operational business purposes, including within the 12 months preceding the date this privacy policy was last updated.

We will endeavor not to keep your personal information in a form that allows you to be identified for any longer than is reasonably necessary for achieving the permitted purposes. This means that information will be destroyed or erased from our systems or anonymized when it has reached the applicable retention period.

We retain each category of personal information, including Sensitive personal information, for as long as needed or permitted in light of the purpose(s) for which it was collected.  The criteria used to determine our retention periods include:  

• The length of time we have an ongoing relationship with you or provide services to you, for example, for as long as you have an account with us or keep using our services, and the length of time thereafter during which we may have a legitimate need to reference your personal information to address issues that may arise;
• Whether there is a legal obligation to which we are subject, for example, certain laws require us to keep records of your transactions for a certain period of time before we can delete them; and
• Whether retention is advisable in light of our legal position, such as in regard to applicable statutes of limitations, litigation or regulatory investigations.

We ask that you keep your information as up-to-date as possible so you may get the maximum benefit from us.

If you have an online account with us, then you may be able to log on to access and correct personal information that we keep in that account. For other questions related to updating or changing your account information or if any errors in your personal information cannot be corrected by accessing your online account, please send a request to our customer service team.

If you would like to request to access, correct, update, suppress, restrict, or delete personal information, object to or opt out of the processing of personal information, or if you would like to request to receive a copy of your personal information for purposes of transmitting it to another company (to the extent these rights are provided to you by applicable law), you may contact us by contacting our data protection manager at DataProtectionManager@snapon.com. We will respond to your request consistent with applicable law. 

European Union, European Economic Area, or UK Residents:
You have the right to lodge a complaint with a data protection authority for your country or region where you have your habitual residence or place of work or where an alleged infringement of applicable data protection law occurs.  A list of EU/EEA data protection authorities is available at http://ec.europa.eu/newsroom/article29/item-detail.cfm?item_id=612080.  Details of the UK data protection authority can be found at https://ico.org.uk/.  We have appointed a data protection manager who is responsible for addressing any reported data protection issues related to GDPR, and we would like the opportunity to respond to your concerns before you approach a supervisory authority so please feel free to contact the data protection manager at DataProtectionManager@snapon.com. 
 

California, Virginia, Colorado, Utah, and Connecticut Residents:

You may, subject to applicable law, make the following requests:

1. To know whether we process your personal information, and to access such personal information.  If you are a California resident, you may also request that we disclose to you the following information:
   1. The categories of personal information we collected about you and the categories of sources from which we collected such personal information;
   2. The business or commercial purpose for collecting personal information about you; and
   3. The categories of personal information about you that we otherwise disclosed, and the categories of third parties to whom we disclosed such personal information.
2. To correct inaccuracies in your personal information.
3. To have your personal information deleted.
4. To receive specific pieces of your personal information, including a copy of your personal information in a portable format.
5. To limit the use or disclosure of your Sensitive personal information, if you are a California resident.

You have the right not to be unlawfully discriminated against for exercising your privacy rights.

• Exercising Access, Data Portability, and Deletion Rights.  To exercise the rights described above, please submit a verifiable consumer request to us by either:
  • Calling us toll-free at 844-972-1285; or
  • Contacting our data protection manager at DataProtectionManager@snapon.com.
• Other notices for California residents:
  • We do not currently sell personal information (including Sensitive personal information), as defined under applicable law.  However, we use Google Analytics on our website.
  • We do not currently “share” or otherwise process personal information (including Sensitive personal information) for purposes of cross-context behavioral or targeted advertising, as defined under applicable law.  We have not engaged in such activities in the 12 months preceding the date this privacy policy was last updated.
  • We do not currently process, sell or “share” personal information (including Sensitive personal information) of minors under 16 years of age.
• To request to limit the use or disclosure of your Sensitive personal information, call us toll-free at 844-972-1285; or contact our data protection manager at  DataProtectionManager@snapon.com.
• If you are a resident of California, under 18, and a registered user of our websites, you may ask us to remove content or information that you have posted by writing to our Data Protection Manager at DataProtectionManager@snapon.com.  Please note that your request does not ensure complete or comprehensive removal of the content or information, as, for example, some of your content may have been reposted by another user.
• Nevada Residents: Nevada residents may request that website operators not sell consumer’s “Covered Information” as defined by Nevada law. WE HAVE NOT “SOLD” COVERED INFORMATION FOR PURPOSES OF NEVADA LAW.   If you are a Nevada resident that would like to make a further inquiry regarding the selling your Covered Information, please contact DataProtectionManager@snapon.com.

END OF NOTICE AT COLLECTION

If you are a Colorado, Connecticut, or Virginia resident and if we refuse to take action on your request, you may appeal this refusal within a reasonable period after you have received notice of the refusal.  You may file an appeal by calling us toll-free at 844-972-1285; or contact our data protection manager at  DataProtectionManager@snapon.com.

If an agent would like to make a request on your behalf as permitted under applicable law, the agent may use the submission methods noted in the section entitled “What are my choices and rights in relation to my personal information?”  Not all kinds of requests can be made by authorized agents in all states. As part of our verification process, we may request that the agent provide, as applicable, proof concerning his or her status as an authorized agent.  In addition, we may require that you verify your identity as described in the section entitled “How will we process your requests?” or confirm that you provided the agent permission to submit the request

If you are a California resident and an agent makes a request on your behalf, we may request a power of attorney provided to the agent by you pursuant to California Probate Code sections 4121‑4130.  If you have not provided a power of attorney, we may require proof that you have provided signed permission authorizing the agent to make a request on your behalf.  (“Signed” means that the permission has either been physically signed or provided electronically in accordance with the Uniform Electronic Transactions Act, Civil Code 1633.7 et seq.)  We may also require you to: (i) verify your own identity directly with us; or (ii) directly confirm with us that you provided the agent permission to submit the request.  If an agent wants to make a request to opt-out of the sale or sharing of your personal information [or a request to limit our use of your Sensitive personal information] on your behalf, we may only ask for the proof that you have provided signed permission authorizing the agent to make a request on your behalf.

Where we maintain or use de-identified information, we will continue to maintain and use the de-identified information only in a de-identified fashion and will not attempt to re-identify the information.

We collect personal information from a variety of sources, including:

• From You.  You may directly give us personal information when you:
  • Apply for, purchase, register or use our products and services;
  • Apply for and/or purchase a franchise business;
  • Support financing and lender enquiries;
  • Support corporate ownership and confirmation;
  • Receive customer support;
  • Create an account, fill in forms, or book a repair on our website or mobile applications;
  • Loaded images, photos, or videos to our website or mobile applications;
  • Subscribe to our publications;
  • Request marketing be sent to you;
  • Enter a competition, promotion or survey;
  • Correspond with us in person at trade shows, events, or otherwise;
  • Download software from our website, or engage in our live chat feature;
  • Interact with us as a potential or existing distributor, sales representative, or franchisee, or as an employee or contractor of a franchisee or distributor;
  • Make a claim under a franchisee insurance, or warranty policy for which we provide claims administration services;
  • Register for an event or training course;
  • Give us feedback or provide us other information when you contact us; or
  • When you connect your social media account to your account with us.
• From automated technologies or interactions. As you interact with our website or application, we will automatically collect Technical and Usage Information (more fully described in the “What types of personal information do we gather?” Section.)  We collect this data by using cookies, server logs and other similar technologies.  For detailed information on the technologies we use on this website, see the Cookie Settings and Cookie Policy posted on the website.
• From third parties or publicly available sources.  We will receive personal information from various third parties that confirmed they are authorized to share it with us or other public sources, such as:
  • Consumer reporting agencies, credit reference agencies and publicly available databases;
  • Auto repair shops and auto dealers who use our products or services;
  • Our franchisees or other sales representatives;
  • Original Equipment Manufacturers (OEM);
  • Your employer or school in order for you to use our products or services;
  • Motor vehicle reports from third party service providers or the applicable department of motor vehicles;
  • Your representatives, which may include your spouse, employees, legal and financial advisors or others you authorize;
  • Banks, Legal advisors, Insurance companies, brokers, and other financial institutions;
  • Third party services to investigate claims;
  • Vendors and suppliers that you may interact with;
  • Trade bodies;
  • Someone placing an order on your behalf, or registering you for an event;
  • Other Snap-on group companies that you may interact with through other websites, products, services, or social media pages;
  • Search information providers;
  • Meeting services;
  • Freight handling companies;
  • Advertising networks;
  • Social Media providers;
  • Internet service providers;
  • Data Analytics Providers;
  • Operating systems and platforms; or
  • Information gathered from third parties when we are attempting to locate and contact you.
• Will my personal information be transferred to other countries?

We are a global company and your personal information may be stored and processed in any country where we have facilities or in which we engage service providers, and by engaging with us you understand that your information will be transferred to countries outside of your country of residence, including the United States, which may have data protection rules that are different from those of your country.  In certain circumstances, courts, law enforcement agencies, regulatory agencies or security authorities in those other countries may be entitled to access your personal information.

• ADDITIONAL INFORMATION REGARDING THE EEA and the UK: Some non-EEA and UK countries are recognized by the European Commission and ICO as providing an adequate level of data protection according to EEA or UK standards (the full list of these countries is available here for the EEA and here for the UK. For transfers from the EEA and UK to countries not considered adequate by the European Commission or the ICO, we have put in place adequate measures, such as standard contractual clauses adopted by the European Commission and the ICO (including with the members of the Snap-on Incorporated group) to protect your personal information. You may obtain a copy of these measures by contacting DataProtectionManager@snapon.com.

We endeavor to protect the security of your personal information. We will seek to maintain administrative, technical and physical safeguards to protect against loss, misuse or unauthorized access, disclosure, alteration or destruction of your personal information.

Unfortunately, the transmission of information via the internet is not completely secure. Although we endeavor to protect your personal information, we cannot guarantee the security of your personal information transmitted to us or stored on our systems; any transmission is at your own risk. Once we have received your personal information, we will use procedures and security features to try to prevent unauthorized access. These procedures include physical, electronic, and managerial procedures.

You have the right to ask us not to send you marketing communications. We will usually inform you (before collecting the personal information) if we intend to use your personal information for such purposes or if we intend to disclose your information to any third party for such purposes. You can exercise your right to prevent such processing by checking certain boxes on the forms we use to collect personal information. You can also exercise the right to prevent such processing at any time by:

• Clicking the unsubscribe link in any informational or promotional email that we send you.
• Clicking the opt-in toggle in the application settings.
• Contacting our Customer Service Center if you have any questions about changing your contact preference or require assistance in removing your name from our subscription lists.

We may change or update this privacy policy from time to time.  If we make a material change that affects personal information that we collected prior to the change, depending on the nature of the change, we might notify you of the change and we might request your consent to the change.  We will post any changes on our website so please check regularly for the most recent version of our privacy policy. We will post the revised Privacy Policy on this page with a new “Last Updated” date. This version is dated, as of the date stated above.

Our websites may contain links to other sites. We are not responsible for the content or privacy practices of those sites, and our privacy policy does not apply to information collected from you by those sites. We encourage you to read the privacy statements of each site that collects information from you. When you are leaving our site via a link to interact with a site that is not governed by our privacy policy, a new browser window will open. If your interaction with our site will require sending your information to a third-party site that is not governed by our privacy policy, we will clearly inform you before your information is sent.